Résumé

Career Objective

UX Architect with inquisitive nature, knowledge organization expertise and focus in user-centered design, looking to apply strong research & analytical skills to the development of user experiences.

Qualifications

  • User research: Interviews, online surveys, task analysis, personas, scenarios
  • Information architecture: Requirements gathering, content inventory, card sorting, content/navigation categorization and labeling, site maps, wireframes, use cases, prototypes, taxonomy creation & maintenance
  • Evaluation: Usability tests, heuristic evaluations
  • Technology: Axure RP; MS Visio, Publisher, SharePoint, PowerPoint, Excel; HTML, CSS; WordPress, SharePoint, Drupal, Concrete5; Crystal Reports, Tableau; Familiarity with PHP & JavaScript; Knowledge of Adobe Fireworks, Photoshop & Illustrator

Experience

Information Architecture

  • Wrote comparative analyses of similar organizations’ websites to identify strengths and weaknesses before redesigns
  • Created and maintained detailed content inventories of public and private-facing websites
  • Performed open and closed card sorts with users to ascertain their expectations and understanding of site architecture
  • Performed task analyses and interviews with stakeholders, content experts and potential users to define and prioritize site features and functions
  • Developed user personas with supporting use case scenarios to crystallize and demonstrate site usage to guide design processes
  • Defined content hierarchies, navigation systems, labeling systems, search systems and site maps
  • Constructed wireframes and task flows to document site functionality, layout and search/navigation/labeling systems
  • Built paper and digital prototypes to test with users and identify problem areas before designing mockups

User Experience

  • Completed detailed heuristic evaluations of websites’ usability along the aspects of cognition, design, affect and credibility
  • Designed and operated usability tests to evaluate the ability of users to complete tasks as well as their satisfaction during the interactions
  • Using screen capture, web cams and audio recordings, evaluated usability tests results according to problem severity and user frustration
  • Wrote documentation, designed wireframes, task flows and mockups for new digital products
  • Performed guerilla usability tests prior to site launch to define priority fixes

Knowledge Organization

  • Held discovery session with content owners to delve into their expectations, wishes and true needs for community of practice (CoP) website
  • Performed interviews and task analysis to discover the goals and work methods of content owners for CoP website
  • Conducted collaborative card sort to ascertain logical grouping of specialized knowledge
  • Created a custom taxonomy to describe resources held in CoP website, to guide content indexing and enhance searchability (and findability) of content
  • Cataloged hundreds of resources using custom taxonomy for inclusion in SharePoint document library
  • Constructed SharePoint team sites for over twenty programs and performed permissions overhaul to streamline site access
  • Developed training materials for document management in organization-wide library

Information Visualization

  • Responsible for increasing credibility and usefulness of many scheduled and ad hoc reports to internal and external stakeholders, funders and call centers
  • Developed data visualization guidelines based on best practices for clear, concise and comprehensible charts, tables and graphs with uniform design
  • Designed prototype dashboard for use by call centers and stakeholders to monitor network performance and pain points
  • Collected and consolidated outcomes data from each program, and designed visualizations and layout for infographic used in a poster and presentation

Work History

UX Architect
DDB New York
New York, NY
December 2013 – Present

  • Designed affinity research for target audiences of brand websites and applications
  • Created user flows to illustrate paths, decisions and interactions with websites and applications
  • Developed and reviewed detailed wireframes and interactive prototypes with creative teams, account executives, and clients
  • Collaborated with art directors and copywriters to create high-quality page mockups and content
  • Designed iPad application for use in-store between product consultants and shoppers
  • Performed competitive research and experience design strategic planning

Experience Architect
NTT Data, Inc.
New York, NY
November 2012– November 2013

  • Designed and conducted research with current or potential users of several internal websites, dashboards, and applications
  • Created task flows to demonstrate scenarios and interaction patterns
  • Developed and reviewed detailed wireframes and interactive prototypes with project stakeholders, business analysts, and developers
  • Collaborated with interactive designers to create high-quality page mockups for hand-off with development
  • Designed Windows 8 application for the request and delivery of IT services
  • Managed complex BI dashboard project as sole NTT representative, from conducting user interviews, to wireframing, to overseeing the delivery of page comps for three separate businesses

Resource & Information Manager
MHA-NYC
New York, NY
February 2006 – November 2012

  • Attested for the need for a social media presence of national hotline program, thus introducing the service to thousands of potential new users and coinciding with dramatic increase in volume of phone calls
  • Led multiple site redesigns while responsible for user research, information architecture, usability evaluation and testing
  • Responsible for maintenance of websites as liaison between content authors, stakeholders and developers while advocating for the needs of users
  • Brought authority and credibility of a national hotline’s data reporting to a new level
  • Implemented knowledge organization system for dozens of programs, meanwhile prompting executive staff to think about records management in new ways

Administrative Assistant
FEGS
New York, NY
August 2005 – February 2006

  • Compiled and analyzed data for and completed periodic and ad-hoc statistical reports to ensure compliance with Human Resources Administration, industry and agency policies, and HIPAA guidelines.
  • Maintained client files and database records
  • Other administrative duties as needed

Assistant to the Director
Intensive Journal
New York, NY
October 2003 – August 2005

  • Prepared and edited research proposal for study at Robert Wood Johnson Medical School.
  • Edited and designed print literature

Education

Master of Science in Library & Information Science
Pratt Institute
May 2012

Bachelor of Arts in Psychology
New York University
May 2005

References available upon request.